deliveries and returns
Deliveries and returns
1 – Delivery time – Product availability
Except in case of force majeure or during periods of closure of the online store that will be clearly announced on the homepage of the site, shipping times will be, within the limits of available stocks, those indicated below.
Shipping times run from the date of registration of the order indicated on the order confirmation email.
- For deliveries to Metropolitan France and Monaco, the indicative delivery time is three (3) working days.
- For deliveries to Oversea territories, the indicative delivery time is six (6) to eight (8) working days depending on the destination.
- For deliveries to Europe, the indicative delivery time is four (4) to seven (7) working days depending on the destination.
- For international deliveries, the indicative delivery time is four (4) to eight (8) business days depending on the destination.
In case of non-compliance with the date or the agreed delivery time, and except in cases of force majeure or incidents occurring after the delivery of the parcel to the carrier, the buyer must, before terminating the contract, enjoin the seller to execute the contract within a reasonable additional time.
Failing execution at the end of this new period, the buyer can freely terminate the contract.
The buyer must complete these successive formalities by registered letter with acknowledgment of receipt or by writing on another durable medium.
The contract will be considered terminated upon receipt by the seller of the letter or writing informing him of this resolution, unless the contract has meanwhile been executed.
In this case, when the contract is terminated, the seller is required to reimburse the buyer for all amounts paid, at the latest within 14 days of the date on which the contract was terminated.
In case of unavailability of the ordered product, the buyer will be informed at the earliest and will have the opportunity to cancel his order. The buyer will then have the choice to request either the refund of the sums paid within 30 days at the latest of their payment, or the exchange of the product.
2 – Terms and delivery prices
Delivery means delivery of the goods ordered to the buyer or to any third party authorized by him.
It is made only after confirmation of payment by the bank of the seller.
The ordered products are delivered via Colissimo.
No delivery is made:
- In countries prohibited by export laws and regulations;
- In postboxes or similar addresses.
The products are delivered to the address specified by the buyer on the order form, the buyer must ensure its accuracy.
Products from the same order cannot be delivered to different delivery addresses (that is, one delivery address per order).
Any package returned to the seller because of an incorrect or incomplete delivery address will be returned at the expense of the buyer.
If the buyer is absent on the day of delivery, the driver will leave a notice in the mailbox, which will allow the buyer to remove the package at the place and within the timeframe indicated.
If, at the time of delivery, the original packaging is damaged, torn, opened, the buyer must then check the condition of the items.
In case of anomaly of delivery (damaged article, etc.), the buyer must then refuse the package or indicate on the delivery note and in the form of handwritten reserves accompanied by his signature the anomalies noted.
This check is considered to have been made once the buyer, or a person authorized by him, has signed the delivery note.
The buyer must then confirm by registered mail these reservations to the carrier no later than two working days after receipt of the item (s) and send a copy of this letter by fax or simple mail to the seller at the address indicated in the website legal notice.
The delivery price of the order will be calculated during the payment, before final validation of the order, according to the number of articles ordered and the country of destination.
2.3. International deliveries
The seller draws the attention of the buyer to the fact that, in case of international delivery, it is possible that the products are opened and inspected by the customs authorities.
These products may be subject to import taxes to be paid upon receipt of the order. These import taxes are borne exclusively by the buyer and the seller cannot be held responsible for such taxes.
Also, the buyer is invited to contact, before any order, his local customs authority to obtain any useful information on this subject.
3 – Delivery errors
In addition to the reservations shared with the carrier, the buyer must share with the seller on the day of the delivery or at the latest on the first working day following the delivery, any complaint of error of delivery (ex: damaged product, open package , etc.).
The complaint must be sent by email to: firstname.lastname@example.org
A response will be provided by the seller within seven (7) days of receipt of the buyer’s claim.
4 – Right to retract
In accordance with the provisions of the Consumer Code, the buyer has a period of fourteen (14) working days from the date of delivery of his order, to return any item that does not suit him and request the exchange or the refund without penalty, with the exception of return costs which are borne by the buyer.
However, the products must be returned in their original packaging and in perfect condition within fourteen (14) days of the notification to the seller of the buyer’s withdrawal decision.
Returns are to be made in their original condition and complete (packaging, accessories, instructions …) allowing their remarketing in new condition, accompanied by the invoice.
It is recalled in this regard that, to be taken back, returned items must fulfill the following conditions:
- The bags and accessories must be returned in and with all their original packaging;
- Clothing must be returned unworn, unwashed, undamaged and with their original labels;
- If the product has been delivered with a security tag, it must remain attached.
Otherwise, the product will not be refunded to the buyer and will be returned to him.
The right of withdrawal can be exercised using the withdrawal form available on the website www.eternelparisien.fr. In this case, an acknowledgment of receipt on a durable medium will be immediately communicated to the buyer. Any other method of declaration of retraction is accepted. It must be unambiguous and express the will to retract.
In case of exercise of the right of withdrawal within the aforementioned period, the price of the product (s) purchased (s) and the delivery costs are refunded. Import taxes will only be refunded if they were included in the purchase price.
To return the item (s) to the seller, the buyer must send the goods to the following address
25, rue Titon
The buyer must be able to prove this shipment. Therefore, the package must be returned to the seller by registered mail or by any other means that give the shipment a certain date. The buyer will then be refunded for all items returned and the cost of delivery. The return costs are however the responsibility of the seller.
Refunds will be made by the method of payment used during the order. Under these conditions, PayPal refunds are automatically made to the PayPal account of the buyer.
The refund will be made within a period of fourteen (14) days from the receipt, by the seller, of the products returned by the buyer under the conditions specified above.
For the attention of: ETERNEL PARISIEN, 25 rue Titon – 75011 PARIS, FRANCE
I / we (*) notify you (*) hereby my / our (*) withdrawal of the contract relating to the sale of the goods (*) below:
Nature of the good:
Name of the consumer (s):
Address of the consumer (s):
Signature of the consumer (s) (only in case of notification on paper):
Date and place of signature:
(*) Delete the useless mention.